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Flight delays and cancellations are frustrating but not uncommon, especially in the Philippines where weather disturbances and airport congestion can affect travel plans. They’re not ideal, and such circumstances can really mess up with your schedule and plans. Knowing your passenger rights and how to respond to these situations can make the experience less stressful. 

Here’s a guide to managing flight delays and cancellations effectively.

Before you get to the airport

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1. Check your flight status

Before leaving your home, always check your flight status through the airline’s website, mobile app, or social media channels. Airlines often provide real-time updates on delays and cancellations. Alternatively, you can put your airline and flight number directly into a Google search bar to know your flight status. This will save you from unnecessary trips to the airport.

2. Consider travel insurance 

Travel insurance like SafeTrip can cover unexpected expenses caused by flight disruptions and cash assistance for flight delays. Some credit cards also offer travel insurance benefits, so check your policy before your trip.

3. Prepare ahead and prioritize your safety

If you suspect your flight might be delayed due to bad weather or other reasons, pack essentials such as snacks, a power bank, a book, or other forms of entertainment to keep yourself comfortable while waiting.

However, in case of extremely bad weather, it is best to consider not pushing through the trip.  

If you’re at the airport already

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4. Determine the cause of delay or cancellation

The airline should inform you of the reason for the flight inconvenience. If it’s due to a natural calamity, you can opt for a full refund. If it’s the airline’s fault, ask for rebooking, a hotel stay, or an endorsement to another airline.

5. Know your rights as a passenger

The Civil Aeronautics Board (CAB) of the Philippines has established the Air Passenger Bill of Rights, which ensures protection for travelers in case of any flight delay or cancellation. There are things you are entitled to demand in such scenarios, but it entirely depends on the specifics of the situation.

• Delayed flight for three hours or more: The airline is required to provide food and refreshments, whether or not it’s their fault. 

• Tarmac delay for three hours or more: If you're stuck inside the aircraft for three hours or more before takeoff or after landing, you have the right to deplane.

• Canceled flights due to natural calamities and threats: You are entitled to a full refund or free rebooking options, depending on the airline’s policy.

• Canceled flights due to the airline’s fault: If there are no immediate alternative flights the airline can book for you, they should provide hotel accommodations. You can also request to be endorsed to another airline at no extra cost.

While these scenarios are all taxing, it is important to remember to be polite as much as possible to avoid any additional stress. The Bill of Rights is not an excuse to be unkind. 

6. Keep essential travel documents handy

Having quick access to your boarding pass, identification, and booking details will make it easier to negotiate with airline staff for rebooking, refunds, or other accommodations.

7. Make use of airport amenities

If the flight delay is significant, maximize the airport’s amenities. Major Philippine airports like Ninoy Aquino International Airport (NAIA) offer lounges, charging stations, and dining options. If you have access to an airport lounge, take advantage of the comfortable seating, complimentary food and drinks, Wi-Fi, and even shower facilities to make your wait more bearable.

While flight disruptions can be frustrating, they don’t have to ruin your travel experience. Knowing your rights, staying informed, and being prepared with backup plans can make a big difference. Instead of feeling disheartened, use these situations as opportunities to practice patience and flexibility. 

Travel hiccups happen. But with the right mindset, you can still make the most of your journey.