SERVICE PROCESS

THE TRAVEL CLUB AFTER-SALES PROCESS

1. Fill out the form below to submit your request

2. ASSESSMENT. Wait for our customer care team to provide an assessment within a minimum of three (3) working days.

3. STORE TURNOVER After the assessment, drop off your item in any of our drop-off stores and ﬁll out a Repair Order Form. Walk-ins will not be accommodated.

Name *

Contact *

City Address *

Email Address *

Brand *

Collection Name

Purchased From

LUGGAGE PARTS REFERENCE

BACKPACK PARTS REFERENCE

BAGS PARTS REFERENCE

PLEASE CLICK THE SPARE PARTS NEEDED

TROLLEY HANDLE

TOP HANDLE

SHELL

TOP HANDLE

SIDE HANDLE

WHEEL LEFT

WHEEL RIGHT

SIDE BUMPER OR STUDS

TSA LOCK

ZIPPER PULLER OR HEADS

MAIN ZIPPER COIL OR TEETH

POCKET ZIPPER COIL OR TEETH

DRAWSTRINGS

MAGNETIC BUTTONS

BUCKLES

RUBBER GUARD PROTECTORS

BAG: PEELED-OFF MATERIAL

VELCRO REPLACEMENT

OTHERS

PLEASE CLICK OTHER SERVICE REQUEST NEEDED

Message(Cause of Damage) *

Front Image (JPG, JPEG, PNG & GIF files are allowed) *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

Damaged Part (JPG, JPEG, PNG & GIF files are allowed)

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

Luggage Size

Receipt and/or warranty card, if available (JPG, JPEG, PNG & GIF files are allowed)

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

Inner Label (Alpha Numeric) (JPG, JPEG, PNG & GIF files are allowed) *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

The actual receiving of your item and/or issuance of Repair Order is the Day 1 journey of your repair. Repairing your bag will take us 2-4 weeks, depending on the logistics schedule, refurbishment concern and line up of repair from other customers. Disclaimer: Assessment results may be denied warranty claims if the results are not a manufacturing defect. An estimated cost of repair can be requested after submitting the details.

By submitting this form, I expressly give consent to PRIMER RESOURCES CORP. (PRC), and its affiliates under the Primer Group of Companies (referred collectively as PRIMER) to collect, use, store or otherwise process my personal data to verify and process my membership with the said company. I agree to the use of the said data for commercial or marketing purposes & for analytics. I understand that my information may be shared with its affiliates and/or third party service providers for the purpose of delivering the items to my designated location. In this regard, PRC implements reasonable and appropriate security measures to maintain the confidentiality, integrity and availability of your personal data. You may review the full PRC Privacy Policy posted in-store or online at https://www.primergrp.com/primer-privacy-policy

I agree to the Privacy Policy *

Thank you for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thank you for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!