ACE
Ace Proteca suitcases and the wider ACE range are available in the Philippines at The Travel Club, an official retailer of the Japanese bag maker founded in Osaka in 1940. The collection covers hard and soft luggage for long-haul and family trips, plus bags for business travel and the daily commute. Every piece is backed locally by our Repair Hub for after-sales support.
BUYING GUIDE
What is the difference between ACE and Proteca?
ACE is the parent company, and Proteca is its premium suitcase brand. The name combines Protect, Technology and ACE, and the design direction comes from Oki Sato of the Japanese design office nendo. The ace. label is ACE's everyday line: crossbodies, backpacks, business bags and lighter luggage for the commute and short trips.
Is Ace Proteca in the Philippines made in Japan?
Yes, every Proteca hard case is made in Japan at ACE's Akabira Factory in Hokkaido. ACE runs the full production process there, from molding the shells to building the frames and testing quality, not just final assembly. Country of origin for ace. bags and soft cases vary by product, so check each product page.
What should you look for in a Proteca suitcase?
Look at the wheels first, because that is where Proteca puts its engineering. ACE says its Silent Caster® wheels cut perceived rolling noise by about 30%. Bearon Wheel® bearings use chrome steel for smooth, quick turns. A caster stopper holds the case still on a moving train or a sloped airport floor. Shells use a polycarbonate and ABS hybrid resin built for impact resistance. Frame models add a lightweight magnesium alloy frame for rigidity and a tighter seal. Features differ by model, so read each listing.
Which ACE suitcase should you choose for checked luggage?
For checked luggage, start with HaNT, the best-selling ACE line at The Travel Club. Its KOKONT series comes in carry-on, medium and large sizes. It has a polycarbonate shell, a caster stopper that holds the case still, and expandable capacity with front-open access on select models. If you want Japanese-made construction and Proteca's wheel engineering, choose Proteca instead.
What if your Ace Proteca order arrives damaged?
Online orders that arrive damaged, defective or wrong can be returned within 30 days of delivery. Message our team through the chat on our site with photos and your order reference number, and we'll send return instructions. For repairs after that, submit a request through our Repair Hub. For warranty claims, upload your receipt to Receipt Storage as soon as you buy, so your proof of purchase is already on file.
Frequently Asked Questions
Is Proteca made in Japan?
Yes, every Proteca hard-shell suitcase is made in Japan at ACE's Akabira Factory in Hokkaido. ACE handles the whole process there under its own quality controls, from molding the polycarbonate hybrid shells and building the frames to final testing. The line is designed with the Japanese design studio nendo. For soft cases and ace. bags, check the product page for country of origin.
Does Proteca have a warranty in the Philippines?
Yes, Proteca suitcases bought from The Travel Club carry ACE's full manufacturer warranty. It starts with three years of Premium Care, which covers free repairs for damage from normal use and airline handling, followed by a seven-year product warranty, for ten years of coverage in total. Keep the warranty card and upload your receipt to our Receipt Storage page, then send any repair request through our Repair Hub.
Can I return Ace Proteca luggage bought online?
Yes, if your online order arrives damaged, defective or different from what you ordered, you can request a return within 30 days of receiving it. Message us through the chat icon on our site with photos and your order reference number. Items must be in original condition and packaging. Approved returns are refunded as store credit valid for one year, and we cover shipping for defective or incorrect items.
Where can I buy Ace Proteca in the Philippines?
You can buy Ace Proteca online at thetravelclub.ph or in store at The Travel Club and The Travel Club+ branches. Stock differs by branch, so check our Store Locator or message our team before you visit.
