AFTERSALES INQUIRY

SERVICE PROCESS

THE TRAVEL CLUB AFTER-SALES PROCESS

1. Fill out the form below to submit your request

2. ASSESSMENT. Wait for our customer care team to provide an assessment within a minimum of three (3) working days.

3. STORE TURNOVER After the assessment, drop off your item in any of our drop-off stores and ﬁll out a Repair Order Form. Walk-ins will not be accommodated.

Drop-off Stores	Address	Telephone Number
The Travel Club Trinoma (Repair Services On-Hold)	2099B and 2100B Level 2 NTDCC TriNoma Edsa Corner North, Quezon City	0976-571-4437
The Travel Club Rockwell	225R 2nd Level, Rockwell Center, Amapola St. cor Estrella St., Makati City	7 901-1325
The Travel Club Estancia	Lower Floor Unit B1-035, Estancia Capitol Commons Meralco Ave. Cor. Shaw Blvd, Oranbo, Meralco Ave. Pasig City, Metro Manila	8 242-1056
The Travel Club Festival Mall	2009A 2nd level, Festival Supermall, Filinvest Corporate City, Alabang, Muntinlupa City	8 478-6084

THE TRAVEL CLUB AYALA TRINOMA  facebook.com/TheTravelBuddyTrinoma
THE TRAVEL CLUB POWERPLANT ROCKWELL  facebook.com/TheTravelBuddyRockwell
THE TRAVEL CLUB FESTIVAL MALL  facebook.com/TheTravelBuddyFestivalMall
THE TRAVEL CLUB ESTANCIA facebook.com/TheTravelBuddyEstancia
and all of The Travel Club Provincial Doors.

4. SERVICE PROCESS: Allow our customer care team to service your item between 15-20 days for NCR depending on the service concern, availability of spare parts, the extent of service coverage, and other lineup of repair from other customers.

5. CUSTOMER TURNOVER. Once service is complete, pick up your item in your chosen drop-off store.