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SERVICE PROCESS

THE TRAVEL CLUB AFTER-SALES PROCESS

1. Fill out the form below to submit your request

2. ASSESSMENT. Wait for our customer care team to provide an assessment within a minimum of three (3) working days.

3. STORE TURNOVER After the assessment, drop off your item in any of our drop-off stores and fill out a Repair Order Form. Walk-ins will not be accommodated.

Drop-off StoresAddressTelephone Number
The Travel Club Trinoma 2099B and 2100B Level 2 NTDCC TriNoma Edsa Corner North, Quezon City
The Travel Club Rockwell 225R 2nd Level, Rockwell Center, Amapola St. cor Estrella St., Makati City 7 901-1325
The Travel Club Estancia

Lower Floor Unit B1-035, Estancia Capitol Commons Meralco Ave. Cor. Shaw Blvd, Oranbo,

Meralco Ave. Pasig City, Metro Manila

242-1056
The Travel Club Festival Mall 2009A 2nd level, Festival Supermall, Filinvest Corporate City, Alabang, Muntinlupa City 8 478-6084

THE TRAVEL CLUB AYALA TRINOMA  facebook.com/TheTravelBuddyTrinoma
THE TRAVEL CLUB POWERPLANT ROCKWELL  facebook.com/TheTravelBuddyRockwell
THE TRAVEL CLUB FESTIVAL MALL  facebook.com/TheTravelBuddyFestivalMall
THE TRAVEL CLUB ESTANCIA  facebook.com/TheTravelBuddyEstancia
and all of The Travel Club Provincial Doors.

4. SERVICE PROCESS: Allow our customer care team to service your item between 15-20 days for NCR depending on the service concern, availability of spare parts, the extent of service coverage, and other lineup of repair from other customers.

5. CUSTOMER TURNOVER. Once service is complete, pick up your item in your chosen drop-off store.


Please submit 1 unit per request.

LUGGAGE PARTS REFERENCE

BACKPACK PARTS REFERENCE

BAGS PARTS REFERENCE

The actual receiving of your item and/or issuance of Repair Order is the Day 1 journey of your repair. Repairing your bag will take us 2-4 weeks, depending on the logistics schedule, refurbishment concern and line up of repair from other customers. Disclaimer: Assessment results may be denied warranty claims if the results are not a manufacturing defect. An estimated cost of repair can be requested after submitting the details.
By submitting this form, I expressly give consent to PRIMER RESOURCES CORP. (PRC), and its affiliates under the Primer Group of Companies (referred collectively as PRIMER) to collect, use, store or otherwise process my personal data to verify and process my membership with the said company. I agree to the use of the said data for commercial or marketing purposes & for analytics. I understand that my information may be shared with its affiliates and/or third party service providers for the purpose of delivering the items to my designated location. In this regard, PRC implements reasonable and appropriate security measures to maintain the confidentiality, integrity and availability of your personal data. You may review the full PRC Privacy Policy posted in-store or online at https://www.primergrp.com/primer-privacy-policy
I agree to the privacy policy. (Please agree to the privacy policy.)

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