Asiatravel.com FAQs

Thursday, January 5, 2017

Promo Mechanics
 

Get a Php 500 voucher on your next Asiatravel.com booking when you register at www.thetravelclub.ph

 

  1. Customer must first register throughThe Travel Club’s website at www.thetravelclub.ph and sign up their nameand email address.
  2. Upon successful registration, the customer will receive Php500 worth of e-voucher via email within 3 working days
  3. Customer may use the E-voucher from the list of eligible products with the "CV" icon and with their corresponding travel dates.

 

Flights

Departing from anywhere to everywhere and/or any carrier* 
*except Budget Carriers

Hotel Accommodations

Minimum of 2 consecutive nights required per booking

Hotels + Tours/ Transfer Packages

Minimum purchase of P5,500.00

Attraction & Theme Park Tickets

Minimum purchase of P5,500.00

Note: The use of E-voucheris only applicable for travel products indicated with a "CV" icon and are valid for use for Asiatravel.com bookings only.

 

  1. Customer will be brought to the ReservationPage and must provide their travel details and contact number.
  2. The discounted price will automatically apply after entering the E-voucher code in the Discount Code Field.
  3. Only a Credit Card can be used to settle the payment of any outstanding balance.

 

Frequently Asked Questions (FAQs)



1.    

How long is an Asiatravel.com E-voucher valid for?

An Asiatravel.com E-voucher is valid for one (1) year from the date of issuance. No extensions will be given for expired E-voucher.

 

2.    

How many times can I use the Asiatravel.com E-voucher?

Each E-voucher is unique and valid for one (1) time usage in a single booking transaction only.

 

3.    

How many Asiatravel.com E-voucher can I use for each booking?

Only one (1) Asiatravel.com E-voucher can be used for each travel booking.

 

4.    

Is the Asiatravel.com E-voucher refundable or replaceable?

No. The E-voucher is non-refundable/non-exchangeable/non-replaceable.

 

5.    

Is the Asiatravel.com E-voucher transferable to a 3rd party?

Yes. The E-voucheristransferable and cardholders may choose to give it to a 3rd party, which can only be used to book online at www.asiatravel.com/partners/thetravelclubph/. The 3rd party will have to settle the balance payment with a credit card.

 

6.    

Can I pay for the full amount of my travel booking using the Asiatravel.com E-voucher?

No. Only one (1) E-voucher is allowed for each booking. E-voucher issued are worth Php500 each only. You can use any Credit Card to pay for the remaining balance.

 

7.    

Am I allowed to cancel or amend my confirmed booking paid in full/partially with an Asiatravel.com E-voucher?

Any confirmed travel booking paid in full/partial with an Asiatravel.com E-voucher is not eligible for any cancellation/amendment/refund.

 

8.    

Is my travel booking managed by The Travel Club?

No. All travel bookings are managed by www.asiatravel.com and is responsible for all subsequent booking logistics and requests.

 

9.    

Whom can I contact for more details on the participating hotels, airlines, etc.?

For all Asiatravel.com related inquiries, please e-mail customerservice@asiatravel.com or 24/7 hotline at (02) 910-4203-05; 635-5099.

 

10. 

If I have questions regarding my account who can I contact?

You may direct all Travel Club-related inquiries via email tothetravelclub.ph@primergrp.com.Please expect response within 24 hours.